Free Shipping on All Orders | We Ship from India to the USA

Contact Us

We'd Love to Hear From You

Have a question about your order, our jewellery collections, shipping, or anything else? Our team is here to help. At The Phoenix Jewels, we're committed to providing exceptional customer service and ensuring your shopping experience is smooth from start to finish.

Whether you need assistance before placing an order, want to track your shipment, or have feedback to share, we're just a message away.

Contacts

support@thephoenixjewels.com

Our Location

We Ship from India to United States (USA)

Opening hours

Monday - Saturday: 10:00 AM – 6:00 PM (IST)

Sunday: Closed

For the quickest response, please include the following information when contacting us:

  • Your full name

  • Order number (if applicable)

  • Email address used during purchase

  • A detailed description of your question or issue

  • Photos (if you're reporting a damaged or incorrect product)

Providing complete information helps us resolve your inquiry more quickly.

Response Time

We understand that timely support is important.

Our team aims to respond to all customer emails within 24–48 business hours.

Response times may occasionally be slightly longer during:

  • Major sales events

  • Festivals and holiday seasons

  • Weekends and public holidays

  • Unexpected high inquiry volumes

We appreciate your patience and will always do our best to assist you as quickly as possible.

Before You Contact Us

Many common questions can be answered by visiting our website's information pages, including:

  • Shipping & Delivery Policy

  • Returns & Refund Policy

  • Frequently Asked Questions (FAQ)

  • Privacy Policy

  • Terms & Conditions

These pages contain helpful information about orders, shipping timelines, payments, returns, and more.

Order Support

Already placed an order?

If you need assistance regarding your purchase, please include your order number when contacting us. Whether you want to check your order status, update information, or ask about delivery, our team will be happy to help.

Once your order has been shipped, you'll receive tracking details via email, allowing you to monitor your shipment's journey.

Shipping & Delivery Support

If you have questions about shipping, delivery timelines, or tracking information, our customer support team is here to help.

We proudly ship from We Ship from India to United States (USA), ensuring your favourite fashion jewelry reaches you safely and securely.

Please note that international delivery times may vary depending on customs clearance and local courier services.