Free Shipping on All Orders | We Ship from India to the USA

Shipping & Delivery Policy

Order Processing

  • All orders are processed after payment confirmation.

  • Orders are not processed on Sundays or public holidays.

  • Once shipped, you will receive a confirmation via email/SMS with tracking details.

Shipping Locations

We proudly ship from India to United States.

Delivery Time

Estimated delivery: 7–10 business days.

Delivery times may vary depending on the destination, customs clearance, and local courier services.

Shipping Charges

There are no Shipping charges.

Customs, Duties & Taxes

Customers are not responsible for paying any charges.

Order Tracking

  • A tracking number will be provided once your order is shipped.

  • You can track your shipment through the courier partner’s website.

Delays & Exceptions

While we aim for timely delivery, delays may occur due to:

  • Customs clearance procedures.

  • Weather conditions or natural disruptions.

  • High demand or logistical issues.

We appreciate your patience in such cases.

Incorrect Address

  • Please ensure your shipping details are accurate.

  • We are not responsible for delays or losses due to incorrect addresses provided by the customer.

Undelivered Packages

If a package is returned to us due to:

  • Incorrect address.

  • Failed delivery attempts.

We may contact you for reshipment (additional shipping charges may apply).

Need Assistance?

If you have any questions about your shipment, feel free to contact us at support@thephoenixjewels.com.