Shipping & Delivery Policy

Order Processing

• All orders are processed within 1–3 business days after payment confirmation

• Orders are not processed on Sundays or public holidays

• Once shipped, you will receive a confirmation via email/SMS with tracking details

Shipping Locations

We proudly ship from India to customers worldwide.

Delivery Time

Within India:

• Estimated delivery: 3–7 business days

International Orders:

• Estimated delivery: 7–15 business days

• Delivery time may vary depending on destination and customs clearance

Shipping Charges

• Shipping charges are calculated at checkout based on your location

• Any ongoing free shipping offers will be clearly mentioned on the website

Customs, Duties & Taxes

• International orders may be subject to customs duties, import taxes, or fees

• These charges are determined by your country’s regulations

• Customers are responsible for paying any additional charges

Order Tracking

• A tracking number will be provided once your order is shipped

• You can track your shipment through the courier partner’s website

Delays & Exceptions

While we aim for timely delivery, delays may occur due to:

• Customs clearance procedures

• Weather conditions or natural disruptions

• High demand or logistical issues

We appreciate your patience in such cases.

Incorrect Address

• Please ensure your shipping details are accurate

• We are not responsible for delays or losses due to incorrect addresses provided by the customer

Undelivered Packages

If a package is returned to us due to:

• Incorrect address

• Failed delivery attempts

We may contact you for reshipment (additional shipping charges may apply).

Need Assistance?

If you have any questions about your shipment, feel free to contact us at support@thephoenixjewels.com