FAQ

Orders & Shipping

Q1. Where do you ship from?
We ship all our products directly from India to customers worldwide.

Q2. How long does delivery take?

• India: 3–7 business days

• International: 7–15 business days

Q3. How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS.

Q4. Do you offer international shipping?
Yes, we deliver globally.

Q5. Will I have to pay customs charges?
For international orders, customs duties or taxes (if applicable) are the customer’s responsibility.

Payments

Q6. What payment methods do you accept?
We accept all major payment methods including debit/credit cards, UPI, and secure online payment gateways.

Q7. Is my payment information safe?
Yes, all payments are processed through secure and trusted payment providers.

Products

Q8. Is your jewellery real or artificial?
We specialize in high-quality artificial (fashion) jewellery.

Q9. Will the jewellery tarnish or fade?
Our products are made with premium materials, but proper care is recommended to maintain shine and durability.

Q10. Can I wear the jewellery daily?
Yes, many of our designs are suitable for daily wear, but avoid contact with water, perfume, and chemicals.

Returns & Exchanges

Q11. Do you accept returns?
We do not accept returns unless the product is damaged, defective, or incorrect.

Q12. Can I exchange my product?
Yes, exchanges are allowed for damaged or wrong items if reported within 48 hours of delivery.

Q13. How do I request an exchange?
Contact us with your order details and clear images/videos of the issue.

Support

Q14. How can I contact you?
You can reach us via:
Email: support@thephoenixjewels.com

Q15. How long does it take to get a response?
We usually respond within 24 hours.

Need More Help?

If your question isn’t listed here, feel free to contact us on support@thephoenixjewels.com — we’re always happy to assist you.